This SMS / Text Messaging Policy explains how Harmony Medical PLLC may communicate with you by text message in connection with Asthma Allergy Care & Treatment.

Types of Messages We May Send

If you opt in or otherwise provide the legally required level of consent, we may send you text messages relating to:

• appointment scheduling, confirmations, reminders, and changes;
• telehealth links or visit instructions;
• care coordination, follow-up, refill-related communications, or practice operations;
• billing or account notices; and
• promotional or marketing messages, only where separately authorized by law and by you.

Consent to Receive Texts

By providing your mobile number to Harmony Medical and opting in where requested, you authorize Harmony Medical to send text messages to that number for the purposes you selected or reasonably requested.

For informational healthcare-related text messages, we will use the level of consent required by applicable law. For promotional or marketing robotexts, we will send such messages only if you provide prior express written consent that clearly identifies Harmony Medical as the sender and authorizes messages to the designated number.

Consent to receive marketing text messages is not a condition of receiving medical care, treatment, or other services from Harmony Medical.

One-to-One Marketing Consent

Any marketing text-message consent collected through the Site will be specific to Harmony Medical and will not be shared as blanket consent for unrelated sellers or practices.

Message Frequency

Message frequency may vary depending on your appointments, care needs, account activity, and preferences. Estimated frequency: up to 10 messages per month for active patients during care; fewer otherwise.

Message and Data Rates

Message and data rates may apply depending on your wireless plan. Check with your mobile carrier for details.

How to Opt Out

You may opt out of non-essential text messages at any time by:

• replying STOP to a text message;
• changing your communication preferences through your Zocdoc patient account; or
• contacting us at the phone number or email address listed on our Contact page.

After we receive a valid opt-out request, we will stop sending the affected messages within the time required by law. You may continue to receive a limited number of messages needed to confirm your opt-out or messages that are legally permitted and operationally necessary.

No Emergency Communications

Text messaging is not an emergency service. Do not use text messaging to report an emergency or urgent medical condition. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Your Responsibilities

You represent that you are the authorized user or subscriber for the number you provide, or that you have authority to consent to receive messages at that number. You agree to notify us promptly if your number changes or is reassigned.

Privacy and Security

Text messages may not always be encrypted and may be visible to others who use or access your phone, carrier account, lock screen, backups, or connected devices. Do not consent to texts if you are concerned that someone else may access your messages without permission. For highly sensitive matters, we may direct you to use the secure Zocdoc patient messaging system or another secure communication method.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Delivery may be affected by your carrier, your device, your service plan, or other factors beyond our control.

Changes to This Policy

We may update this Policy from time to time. Updated versions will be posted with a revised effective date.